Return & Refund Policy

Last Updated: June 2026

At Trailumora, we prioritize customer satisfaction. If you are not completely happy with your purchase, we are here to help.

30-Day Return Policy

You have 30 days from the delivery date to request a return.

Conditions for Return:

• Items must be unused and in original condition.

• Items must be returned in their original packaging.

• Proof of purchase (order number) is required.

Non-Returnable Items:

• Gift cards

• Digital/downloadable products

• Personalized or customized items

• Clearance or final sale items

How to Return:

To initiate a return, contact us:

📧 Email: colinbutler6676@hotmail.com

Do not send items back without prior authorization.

Refunds:

• Once we receive and inspect your return, we will notify you of approval.

• Refunds are issued to the original payment method.

• Processing time: 3–10 business days depending on your bank.

Damaged or Incorrect Items:

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include:

• Order number

• Photos of the product

• Photos of packaging

We will provide a replacement or refund when applicable.

Order Cancellations:

Orders can be cancelled within 12 hours after purchase. After processing/shipping begins, cancellation may not be guaranteed.